Senior Associate, Service Management

Amgen Australia Pty Ltd

Not specified (additional information needed from the job description).
5-8 years hr shared services experience
Proficiency with servicenow and workday
Strong data management and reporting capability
Amgen Australia is seeking a Senior Associate in HR Service Management, focusing on delivering and governing HR services within their Talent Experience & Operations division. The ideal candidate should possess 5-8 years of experience in HR operations and shared services, with strong analytical skills and proficiency in HR management platforms like ServiceNow and Workday

Job Summary

  • The Senior Associate plays a key role in supporting the governance and delivery of HR services within the Talent Experience & Operations vertical.
  • Responsibilities include monitoring service delivery processes across platforms like ServiceNow and Workday to ensure efficient case handling.
  • The position requires maintaining documentation of standard operating procedures and ensuring compliance with data privacy and risk management standards.

Matching Summary

Match Score: 85

Amgen Australia is seeking a Senior Associate in HR Service Management, focusing on delivering and governing HR services within their Talent Experience & Operations division. The ideal candidate should possess 5-8 years of experience in HR operations and shared services, with strong analytical skills and proficiency in HR management platforms like ServiceNow and Workday.

Skills & Requirements

Must-have

  • 5-8 years HR Shared Services experience
  • Proficiency with ServiceNow and Workday
  • Strong data management and reporting capability

Nice-to-have

  • ITIL Foundation certification preferred
  • Lean/Six Sigma Green Belt certification
  • Experience in global matrixed environment

Key Requirements

  • Bachelor's degree or relevant experience
  • 5-8 years in HR Shared Services or Operations
  • Preferred ITIL Foundation or Lean/Six Sigma certification

Work Rights

Not specified

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