Sme - Telephony & Reporting

JLL UK

Taguig, Philippines
**
Advanced ms office suite proficiency
Strong english verbal and written skills
Willingness to work shifting schedules
** JLL UK is seeking a SME - Telephony & Reporting to provide comprehensive contact center services, specifically in managing telephony systems and reporting analytics for its global clients. The role emphasizes technical support, system management, data analysis, and stakeholder communication, targeting candidates with strong telephony knowledge and analytical skills. **

Job Summary

  • The role involves providing comprehensive contact center services to over 100 JLL clients globally with a focus on facility management.
  • Key responsibilities include installing and maintaining telephony systems like PBX and VoIP while managing user accounts and call routing configurations.
  • JLL is committed to empowering its people with resources to enhance their health, financial, and personal well-being through a fair benefits philosophy.

Matching Summary

Match Score: 75

** JLL UK is seeking a SME - Telephony & Reporting to provide comprehensive contact center services, specifically in managing telephony systems and reporting analytics for its global clients. The role emphasizes technical support, system management, data analysis, and stakeholder communication, targeting candidates with strong telephony knowledge and analytical skills. **

Skills & Requirements

Must-have

  • Advanced MS Office Suite proficiency
  • Strong English verbal and written skills
  • Willingness to work shifting schedules
  • Microsoft Excel pivot tables and charts
  • Critical thinking for business problems

Nice-to-have

  • Experience supporting global region services
  • Knowledge of SQL and reporting platforms
  • Familiarity with Genesys telephony systems
  • Bachelor's degree preferred
  • Background in commercial real estate

Key Requirements

  • Excellent English communication skills
  • Advanced computer functions within MS Office
  • Willingness to work rotating schedules
  • Strong background in Excel data visualization
  • Knowledge of telephony system structure

Work Rights

Not specified

Tailored Resume

Cover Letter