Base: $133,500 - $158,500; bonus/equity: not speci...
Hybrid
Genesys cloud platform ownership
Contact center architecture design
Acd ivr cti sip routing expertise
The role serves as a senior technical leader responsible for defining the enterprise customer experience architecture with primary ownership of Genesys Cloud
Job Summary
The role serves as a senior technical leader responsible for defining the enterprise customer experience architecture with primary ownership of Genesys Cloud.
Candidates will drive an AI-first strategy to embed automation and intelligent assistance into customer support experiences, aiming to reduce handle times and increase self-service containment.
AMN Healthcare offers a hybrid work arrangement requiring two days onsite per week across locations in Dallas, San Diego, Boca Raton, or Atlanta.
Matching Summary
The role serves as a senior technical leader responsible for defining the enterprise customer experience architecture with primary ownership of Genesys Cloud.
Salary
Base: $133,500 - $158,500; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Genesys Cloud platform ownership
Contact center architecture design
ACD IVR CTI SIP routing expertise
Salesforce ServiceNow integration experience
Tiered support model implementation
Nice-to-have
AI-driven CX automation capabilities
Python or Rust scripting skills
AWS or Azure cloud platform familiarity
Multi-CCaaS platform exposure
Virtual agent and agent assist tools
Key Requirements
Bachelor's degree plus 5–7 years relevant experience
Hands-on contact center technology experience
Proven integration experience with Salesforce or ServiceNow