Customer Service Manager

IDEMIA

On-site
Customer service management experience
Team leadership skills
Biometrics or cryptography knowledge
IDEMIA is seeking a Customer Service Manager to enhance customer satisfaction through effective management of service teams and processes. The ideal candidate will have a solid background in customer service management, preferably within technology sectors, and be committed to driving customer-centric initiatives

Job Summary

  • IDEMIA is a global leader in identity technologies serving hundreds of governments and thousands of enterprises.
  • The role involves enabling safer ways to pay, connect, access, identify, travel, and protect public places at scale.
  • Candidates will leverage expertise in biometrics and cryptography to unlock simpler and safer solutions for clients.

Matching Summary

Match Score: 85

IDEMIA is seeking a Customer Service Manager to enhance customer satisfaction through effective management of service teams and processes. The ideal candidate will have a solid background in customer service management, preferably within technology sectors, and be committed to driving customer-centric initiatives.

Skills & Requirements

Must-have

  • Customer service management experience
  • Team leadership skills
  • Biometrics or cryptography knowledge

Nice-to-have

  • Strategic vision for global markets
  • Experience with government clients
  • Strong communication abilities

Key Requirements

  • Proven track record in customer service management
  • Leadership of large-scale support teams
  • Understanding of security and identity protocols

Work Rights

Not specified

Tailored Resume

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