Customer Service Representative

jobs.abbott

Bangkok, Thailand
Base: n/a; bonus/equity: not specified; benefits: ...
Handles customer telephone queries
Applies subject matter knowledge
Clarifies and directs problems
The role supports phone staff by providing assistance in escalated customer inquiries concerning organizational products or services

Job Summary

  • The role supports phone staff by providing assistance in escalated customer inquiries concerning organizational products or services.
  • The specialist handles customer telephone queries, aiming to clarify, orient, and direct detected problems toward a solution.
  • Continuous sitting for prolonged periods and keyboard use greater than 50% of the workday are significant work activities.

Matching Summary

The role supports phone staff by providing assistance in escalated customer inquiries concerning organizational products or services.

Salary

Base: N/A; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Handles customer telephone queries
  • Applies subject matter knowledge
  • Clarifies and directs problems

Nice-to-have

  • In-depth product knowledge
  • Limited supervision capability
  • Complex inquiry resolution

Key Requirements

  • Associates Degree (± 13 years)
  • Minimum 2 years experience
  • Medical laboratory environment experience
  • Clinical experience or diagnostic product experience

Work Rights

Not specified

Tailored Resume

Cover Letter