Support Engineer Iii-ext - Amz9828822

AMAZON WEB SERVICES, INC.

Seattle, Washington, US
Base: $143,330pyear to $163,700pyear; bonus/equity...
On-site
Handle complex customer issues
Technical expertise
Managing customer expectations
Handle complex customer issues that are escalated by level I and level 2 engineers

Job Summary

  • Handle complex customer issues that are escalated by level I and level 2 engineers.
  • Mentor and train junior support staff, develop and implement processes and procedures that ensure consistent high-quality support.
  • Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Matching Summary

Handle complex customer issues that are escalated by level I and level 2 engineers.

Salary

Base: $143,330/year to $163,700/year; Bonus/Equity: equity, sign-on payments may be provided; Benefits: full range of medical, financial, and/or other benefits

Skills & Requirements

Must-have

  • handle complex customer issues
  • technical expertise
  • managing customer expectations
  • deep understanding of AWS services
  • strong communication skills
  • leadership skills

Nice-to-have

  • collaborating with cross-functional teams
  • develop and implement processes

Key Requirements

  • Bachelor's degree or 6 years experience
  • 4 years experience in job offered
  • 1 year experience in distributed computing
  • 1 year experience with AWS services
  • 1 year experience with network and OS support
  • 1 year experience in information security
  • 1 year experience presenting to executives

Work Rights

Not specified

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