Job Summary

• Lead regular Problem Management reviews across Product Groups, creating a supportive environment that promotes continuous service improvement and improves operational resilience.
• Share clear, accessible insights with senior stakeholders, turning technical detail into meaningful information that supports strategic decisions across the FCA.
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders).

Matching Summary

Salary

National (Edinburgh and Leeds) ranging from £52,400 to £61,800; London £57,700 to £68,000; Benefits: 25 days annual leave plus bank holidays, non-contributory pension (8–12%), private healthcare, 35 hours paid volunteering

Skills & Requirements

Key Requirements

• Prior experience with ServiceNow Problem Management
• Demonstrable experience applying root cause methodologies
• Proven experience using AI, automation and GenAI tools
• Demonstrated ability to uncover root causes of recurring incidents
• ITIL certification desirable

Work Rights