Chanel is seeking a Client Experience (Cx) Manager for its Seoul, South Korea office to enhance client engagement through a client-centric brand approach. The role focuses on developing membership and loyalty programs, implementing clienteling strategies, and managing VIP engagement initiatives while ensuring alignment with overall business goals
Job Summary
CHANEL Korea is moving towards a client-centric brand, aiming at redesigning the client experience leveraging an omnichannel eco-system.
This position assumes responsibilities of supporting a Head of CX in owning and leading the design, governance, and continuous evolution of Chanel’s always-on client engagement ecosystem.
Key responsibilities include developing and elevating the Membership & Loyalty program, driving a structured clienteling strategy, and curating VIP engagement programs.
Matching Summary
Match Score: 85
Chanel is seeking a Client Experience (Cx) Manager for its Seoul, South Korea office to enhance client engagement through a client-centric brand approach. The role focuses on developing membership and loyalty programs, implementing clienteling strategies, and managing VIP engagement initiatives while ensuring alignment with overall business goals.
Skills & Requirements
Must-have
Client engagement ecosystem
Membership & Loyalty program
Clienteling strategy
VIP engagement programs
Omnichannel eco-system
Nice-to-have
Client-centric brand
High-touch client relationship model
Latest market trends
Key Requirements
9-10 years experience in CX/CRM/Membership/Digital Marketing
Experience in salesforce.com technology
Advanced knowledge on CRM & CX/Marketing/Statistics