The role involves managing the problem resolution of advanced production support issues related to front-end applications like Citidirect and Citi-Connect
Job Summary
The role involves managing the problem resolution of advanced production support issues related to front-end applications like Citidirect and Citi-Connect.
Candidates will serve as a single point of contact for internal partners and external clients to identify and resolve complex system issues efficiently.
Citi provides access to learning resources and programs to help employees balance work and life while broadening their professional skills.
Matching Summary
The role involves managing the problem resolution of advanced production support issues related to front-end applications like Citidirect and Citi-Connect.
Skills & Requirements
Must-have
4-6 years customer support experience
Host to Host protocols knowledge
Encryption types understanding
Advanced problem resolution skills
Client facing communication skills
Nice-to-have
Technical background preferred
Experience with Citi e-banking platforms
Ability to work under tight timelines
Weekend support availability
Flexible shift timing capability
Key Requirements
Bachelor's degree or equivalent experience
4-6 years in customer support role
Proficiency in Microsoft Office and OS environments