Expert, Enterprise Support

T-Mobile

Base: $21.00 - $31.22; bonus/equity: $6,000 annual...
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Customer service
Organizational effectiveness
Cross functional relationships
** T-Mobile is seeking an Enterprise Support Expert to join their business customer support team, focusing on delivering exceptional service and maintaining strong relationships with business customers. The role involves resolving customer inquiries, supporting sales teams, and managing billing and account activities. **

Job Summary

  • The Enterprise Support Expert will serve as a vital member of the business customer support team, responsible for supporting the day to day needs of our business customers, as well as maintaining strong relations with cross-functional teams to drive solutions and sales.
  • Deliver exceptional Un-Carrier service through expert handling of requests via various communication channels for customers as well as our sales team.
  • T-Mobile offers a comprehensive Total Rewards Package including competitive salary, stock grants, 401(k), and extensive benefits like medical, dental, vision, paid time off, and tuition assistance.

Matching Summary

Match Score: 75

** T-Mobile is seeking an Enterprise Support Expert to join their business customer support team, focusing on delivering exceptional service and maintaining strong relationships with business customers. The role involves resolving customer inquiries, supporting sales teams, and managing billing and account activities. **

Salary

Base: $21.00 - $31.22; Bonus/Equity: $6,000 Annualized Incentive Target; Benefits: Medical, dental, vision, 401(k), stock grants, PTO, paid holidays, tuition assistance, and more.

Skills & Requirements

Must-have

  • Customer Service
  • Organizational Effectiveness
  • Cross Functional Relationships
  • MS Office Suite
  • T-Mobile Tools & System Knowledge
  • Strategic Thinking
  • Task Management
  • Problem Solving

Nice-to-have

  • Thrive in lively working environment
  • Independent ability to meet deadlines
  • Adapt quickly to unpredictable requests
  • Communicate proficiently with all levels

Key Requirements

  • High School Diploma/GED
  • 2-4 years Customer Service or customer facing sales experience
  • Less than 2 years Prior call center experience
  • Legally authorized to work in the United States

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter