Customer Service Operations, Associate

Agilent Technologies

United States
Base: $22.89 - $35.76ph; bonus/equity: eligibility...
End-to-end customer journey management
Customer issue resolution
Liaison between customers and internal teams
This role plays a critical part in managing and enhancing the end-to-end customer journey, from initial order to final product delivery and beyond

Job Summary

  • This role plays a critical part in managing and enhancing the end-to-end customer journey, from initial order to final product delivery and beyond.
  • You will serve as a key liaison between customers and internal stakeholders to ensure seamless service delivery, resolve complex issues, and contribute to process improvements.
  • The full-time equivalent pay range for this position is $22.89 - $35.76/hr plus eligibility for bonus, stock and benefits.

Matching Summary

This role plays a critical part in managing and enhancing the end-to-end customer journey, from initial order to final product delivery and beyond.

Salary

Base: $22.89 - $35.76/hr; Bonus/Equity: eligibility for bonus, stock; Benefits: benefits

Skills & Requirements

Must-have

  • end-to-end customer journey management
  • customer issue resolution
  • liaison between customers and internal teams
  • order fulfillment processes
  • product/service order management

Nice-to-have

  • dynamic and detail-oriented
  • process improvement contribution
  • business opportunity identification

Key Requirements

  • Bachelor's or Master's Degree or University Degree or equivalent
  • No prior experience required
  • Prior Customer service experience preferred
  • General proficiency with tools, systems, and procedures
  • Experience with Microsoft Office Suite (Excel, PowerPoint, and Word)

Work Rights

Not specified

Tailored Resume

Cover Letter