Function as the primary contact point for assigned customers, responsible for contract execution, customer management, and ensuring customer satisfaction
Job Summary
Function as the primary contact point for assigned customers, responsible for contract execution, customer management, and ensuring customer satisfaction.
Develop and implement business operations plans to achieve contract profitability and work scoping, while implementing Operation & Fulfillment Metrics (SQDC).
Initial certification requires training, a final exam, and review by the certification board within 12 months of role assignment, with ongoing training to maintain status.
Matching Summary
Function as the primary contact point for assigned customers, responsible for contract execution, customer management, and ensuring customer satisfaction.
Skills & Requirements
Must-have
Customer contract execution and management
Timely resolution of customer issues
Outage event planning and parts shipment
Billing, invoice review, and cash collection
Achieve contract profitability and work scoping
Nice-to-have
Good teamwork leader
Quick learning capability and ownership
Work under high pressure and constraint time
Process oriented and committed
Ability to work multiple projects simultaneously
Key Requirements
10-12 years of power generation experience
Heavy duty gas turbines and controls system experience
Proficiency in English and computer applications
Affluent knowledge of commercial, finance, legal regulations