Service Delivery Manager

Harris Chronic Care

Remote
Client relationship management
Service level agreement (sla) adherence
Performance monitoring and analysis
The Service Delivery Manager is the primary, accountable owner of day-to-day client Hosting operations within their subset of clients, serving as a trusted technology advisor and internal liaison

Job Summary

  • The Service Delivery Manager is the primary, accountable owner of day-to-day client Hosting operations within their subset of clients, serving as a trusted technology advisor and internal liaison.
  • Responsibilities include managing technology client relationships, ensuring issue resolution, delivering program status updates, acting as a technological escalation point, and documenting client processes.
  • The role requires ensuring adherence to contractual obligations, setting operational expectations, analyzing data trends, coordinating change control, and overseeing project deliverables for Hosting client experience and satisfaction.

Matching Summary

The Service Delivery Manager is the primary, accountable owner of day-to-day client Hosting operations within their subset of clients, serving as a trusted technology advisor and internal liaison.

Skills & Requirements

Must-have

  • Client relationship management
  • Service Level Agreement (SLA) adherence
  • Performance monitoring and analysis
  • Proactive issue identification
  • Technology client advisor role
  • Internal best practices standardization

Nice-to-have

  • High-pressure situation adaptability
  • Proactive and minimal supervision work
  • Customer service excellence
  • Organizational skill adaptation
  • Changing business process adaptation

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5-6 years relevant work experience
  • Azure Fundamentals AZ900 certification
  • Working knowledge of monitoring tools
  • High level technical understanding

Work Rights

Not specified

Tailored Resume

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