It-spezialist (m/w/d) Anwendersupport Kliniklogistik

Aescudata GmbH

Steyr, Austria
Base: €34,000-€44,200; bonus/equity: not specified...
Fully remote
User support via phone and email
Ticket system documentation
Remote access troubleshooting
You will be the first point of contact for users, structuredly documenting support requests in the ticket system and analyzing problems via phone, email, or remote access

Job Summary

  • You will be the first point of contact for users, structuredly documenting support requests in the ticket system and analyzing problems via phone, email, or remote access.
  • You will monitor systems using monitoring tools, identify anomalies early, and prepare cases for development or product management.
  • The company offers structured onboarding with a buddy system, a varied mix of tasks without a pure call center character, and flexible working hours with home office possibilities.

Matching Summary

You will be the first point of contact for users, structuredly documenting support requests in the ticket system and analyzing problems via phone, email, or remote access.

Salary

Base: €34,000-€44,200; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • User support via phone and email
  • Ticket system documentation
  • Remote access troubleshooting
  • System monitoring tools
  • Problem analysis and escalation

Nice-to-have

  • Service-oriented attitude
  • Problem-solving mindset
  • Team player
  • Willingness to learn
  • Customer-focused communication

Key Requirements

  • IT-oriented education or comparable practical experience
  • Experience in user support or IT environment is advantageous
  • Strong analytical skills
  • Very good German language skills

Work Rights

Not specified

Tailored Resume

Cover Letter