Digital Customer Success Program Manager

Workday

Atlanta, GA, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
Fully remote
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
The role involves shaping how Workday scales its customer success programs globally by owning digital initiatives from tooling to AI-driven productivity

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally by owning digital initiatives from tooling to AI-driven productivity.
  • You will serve as a capability owner ensuring digital touchpoints support retention goals while facilitating the Digital CS Council to prioritize backlogs.
  • Workday offers a flexible work approach requiring at least 50% time in-office or field, combined with competitive compensation including bonus and stock grants.

Matching Summary

The role involves shaping how Workday scales its customer success programs globally by owning digital initiatives from tooling to AI-driven productivity.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Roadmap and delivery planning
  • Digital customer engagement design

Nice-to-have

  • Gainsight or Planhat platform knowledge
  • AI-powered productivity improvements
  • Design thinking methodology
  • Enterprise software industry background
  • PMP, Agile, or SAFe certification

Key Requirements

  • 5+ years of experience in program management
  • Experience translating business needs into roadmaps
  • Project Management Certification preferred (PMP, Agile, SAFe)

Work Rights

Not specified

Tailored Resume

Cover Letter