Ai And Devops Platform Support Lead – Vice President
Citi
North America
Hybrid
Ai and devops platform support
Incident and problem resolution
Developer tools and ci/cd
This role is responsible for contributing to the stability, reliability, and performance of our critical AI and DevOps platforms
Job Summary
This role is responsible for contributing to the stability, reliability, and performance of our critical AI and DevOps platforms.
The ideal candidate will help lead a team of SRE and Support engineers, facilitate incident and problem resolution, and collaborate with engineering and development teams to enhance platform services and supportability.
We are seeking an experienced and motivated team member to support our AI and DevOps Platform Support team in North America.
Matching Summary
This role is responsible for contributing to the stability, reliability, and performance of our critical AI and DevOps platforms.
Skills & Requirements
Must-have
AI and DevOps platform support
incident and problem resolution
developer tools and CI/CD
application stability and supportability
resilience activities
automation initiatives
Nice-to-have
collaboration and skill development
continuous learning and flexibility
mentorship and growth opportunities
influencing economies and driving innovation
Key Requirements
5–7 years relevant experience
Bachelor’s/University degree
Working knowledge of Generative AI concepts
Experience with CI/CD and configuration management tools
Experience with Red Hat OpenShift or similar Kubernetes technologies
Experience with databases such as Postgres, Oracle, MongoDB, or Redis
Experience writing or maintaining code in Java, Python, Go, or similar languages
Hands-on experience with modern observability and monitoring tools