Customer Service Support Specialist - Ts/sci With Polygraph

GDIT

Bethesda, MD, USA
Base: $108,800 - $147,200; bonus/equity: not speci...
Fully remote
Tier 1 and tier 2 it support
Mission it systems and networks
Vtc support
Transform technology into opportunity as a Customer Service Support Specialist with GDIT, connecting and enhancing the systems that matter most

Job Summary

  • Transform technology into opportunity as a Customer Service Support Specialist with GDIT, connecting and enhancing the systems that matter most.
  • As a Support Specialist you will help ensure today is safe and tomorrow is smarter by providing mission IT software and hardware support.
  • GDIT offers a comprehensive benefits package including 401K with company match, health and wellness packages, and professional growth opportunities.

Matching Summary

Transform technology into opportunity as a Customer Service Support Specialist with GDIT, connecting and enhancing the systems that matter most.

Salary

Base: $108,800 - $147,200; Bonus/Equity: Not specified; Benefits: Comprehensive health and wellness packages, 401K with company match, paid time off

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 IT support
  • mission IT systems and networks
  • VTC support
  • remote desktop support
  • incident ticket documentation

Nice-to-have

  • IT service delivery processes
  • multi-tasking in competing priorities
  • enterprise IT incident ticketing tool

Key Requirements

  • 5+ years of related experience
  • Bachelor’s degree or equivalent
  • Top Secret SCI + Polygraph clearance

Work Rights

Top Secret SCI + Polygraph

Tailored Resume

Cover Letter