Guest Experience Representative (seasonal), La Memorial Coliseum

USC Auxiliary Services

Los Angeles, California, United States
Base: $18.42 ph; bonus/equity: not specified; bene...
Strong interpersonal and communication skills
Ability to handle stressful situations calmly
Knowledge of los angeles memorial coliseum
The Guest Experience Representative greets and assists visitors while providing accurate facility information and exceptional customer service

Job Summary

  • The Guest Experience Representative greets and assists visitors while providing accurate facility information and exceptional customer service.
  • This role involves resolving conflicts, operating the customer service window, and assisting staff with event-related calls and personnel dispatch.
  • The position requires maintaining high standards during transactions and handling cash reconciliation at the end of each shift.

Matching Summary

The Guest Experience Representative greets and assists visitors while providing accurate facility information and exceptional customer service.

Salary

Base: $18.42 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Strong interpersonal and communication skills
  • Ability to handle stressful situations calmly
  • Knowledge of Los Angeles Memorial Coliseum
  • Basic computer knowledge
  • Patience with confused or irate customers

Nice-to-have

  • Prior sales and customer service experience
  • Ticketing sales experience
  • Commitment to USC's Unifying Values
  • Proactive problem-solving attitude
  • Experience assisting disabled guests

Key Requirements

  • High School diploma or equivalent combined experience
  • Strong interpersonal and communication skills
  • Ability to work independently and meet strict deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter