Customer Journey Expert – Product Area Netting With Bank Mendes Gans (bmg)

Ingal Com My

Base: tailored to qualities + experience within fs...
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Customer journey management
Product improvement and development
Stakeholder management
** The job posting is for a Customer Journey Expert at Bank Mendes Gans, focusing on enhancing customer experiences in the Netting and Cash Pool product areas. The ideal candidate should have a strong analytical background, relevant banking experience, and a passion for customer-centric product development. **

Job Summary

  • As a Customer Journey Expert, you will contribute to BMG becoming the bank that provides top-notch services and products in Netting and Cash Pool by leading customer journeys from design to implementation.
  • You will work closely with Product Owners, squads, UX, communication, and business representatives to continuously improve products based on fact-based customer insights and ensure successful operational implementation.
  • The role offers a 12-month contract with a view to extend, hybrid working options, a competitive salary package including a 13th month salary, holiday payment, pension scheme, and various leave benefits.

Matching Summary

Match Score: 75

** The job posting is for a Customer Journey Expert at Bank Mendes Gans, focusing on enhancing customer experiences in the Netting and Cash Pool product areas. The ideal candidate should have a strong analytical background, relevant banking experience, and a passion for customer-centric product development. **

Salary

Base: tailored to qualities and experience within FS10 / GJA16; Bonus/Equity: Not specified; Benefits: 13th month salary, 8% holiday payment, pension scheme, mobility card, hybrid working, diverse leave options

Skills & Requirements

Must-have

  • Customer journey management
  • Product improvement and development
  • Stakeholder management
  • Analytical problem structuring
  • Collaboration with multidisciplinary teams
  • Automation in reporting processes

Nice-to-have

  • Customer centricity
  • Hands-on mentality
  • Entrepreneurship and initiative
  • Informal working environment
  • Out-of-the-box thinking
  • Fluent English communication

Key Requirements

  • Current residency in the Netherlands
  • Master degree in Finance, Economics, Business Administration or Business Analytics
  • 3+ years relevant experience in Customer Journey or Product Management
  • Knowledge of wholesale banking industry
  • Fluent in English; Dutch language understanding preferable

Work Rights

Current residency in the Netherlands required

Tailored Resume

Cover Letter