Retention Associate Ii Merchant

Worldpay Inc

Base: $20.14-$29.95 hourly; bonus/equity: not spec...
Not specified
1-2 years sales or negotiation experience
Strong mathematical and percentage calculation skills
Proficiency in excel and outlook software
Worldpay Inc. is seeking a Retention Associate II Merchant for their US Direct team, focused on enhancing merchant relationships and reducing attrition. The role emphasizes customer experience, upselling, and proactive engagement with merchants to foster long-term partnerships

Job Summary

  • This role focuses on reducing attrition and turning negative circumstances into positive experiences for merchants.
  • The position requires reviewing accounts holistically to identify new opportunities for improving payment acceptance.
  • Candidates must be able to sell products via telephone or electronic means while maintaining client satisfaction.

Matching Summary

Match Score: 75

Worldpay Inc. is seeking a Retention Associate II Merchant for their US Direct team, focused on enhancing merchant relationships and reducing attrition. The role emphasizes customer experience, upselling, and proactive engagement with merchants to foster long-term partnerships.

Salary

Base: $20.14-$29.95 hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 1-2 years sales or negotiation experience
  • Strong mathematical and percentage calculation skills
  • Proficiency in Excel and Outlook software

Nice-to-have

  • Merchant services or industry-related experience
  • Ability to handle difficult conversations with courtesy
  • Proactive problem-solving and adaptability

Key Requirements

  • 1-2 years of sales/negotiation experience
  • Experience handling difficult customer conversations
  • Knowledge of Worldpay systems and products

Work Rights

Not specified

Tailored Resume

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