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Solera Holdings, LLC is seeking a Technical Customer Support Manager to lead a team of up to 15 Technical Support Representatives, focusing on delivering exceptional customer support experiences. The role emphasizes team leadership, coaching, performance management, and collaboration with cross-functional teams to enhance customer satisfaction and operational efficiency.
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Job Summary
The role involves leading a team of up to 15 Technical Support Representatives to deliver exceptional customer support experiences.
You will foster a collaborative environment by providing coaching, mentorship, and conducting regular performance reviews.
Success requires acting as a liaison between the support team and other departments to drive product improvements based on customer feedback.
Matching Summary
Match Score: 75
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Solera Holdings, LLC is seeking a Technical Customer Support Manager to lead a team of up to 15 Technical Support Representatives, focusing on delivering exceptional customer support experiences. The role emphasizes team leadership, coaching, performance management, and collaboration with cross-functional teams to enhance customer satisfaction and operational efficiency.
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