Technical Customer Support Manager

Solera Holdings, LLC

**
3-4 years technical support leadership experience
Team management up to 15 representatives
Customer service principles and empathy
** Solera Holdings, LLC is seeking a Technical Customer Support Manager to lead a team of up to 15 Technical Support Representatives, focusing on delivering exceptional customer support experiences. The role emphasizes team leadership, coaching, performance management, and collaboration with cross-functional teams to enhance customer satisfaction and operational efficiency. **

Job Summary

  • The role involves leading a team of up to 15 Technical Support Representatives to deliver exceptional customer support experiences.
  • You will foster a collaborative environment by providing coaching, mentorship, and conducting regular performance reviews.
  • Success requires acting as a liaison between the support team and other departments to drive product improvements based on customer feedback.

Matching Summary

Match Score: 75

** Solera Holdings, LLC is seeking a Technical Customer Support Manager to lead a team of up to 15 Technical Support Representatives, focusing on delivering exceptional customer support experiences. The role emphasizes team leadership, coaching, performance management, and collaboration with cross-functional teams to enhance customer satisfaction and operational efficiency. **

Skills & Requirements

Must-have

  • 3-4 years technical support leadership experience
  • Team management up to 15 representatives
  • Customer service principles and empathy
  • Cross-functional collaboration skills
  • Performance metrics monitoring and analysis

Nice-to-have

  • Strong verbal and written communication
  • Adaptability in fast-paced environments
  • Additional language proficiency
  • Knowledge of CRM systems
  • Continuous improvement mindset

Key Requirements

  • 3-4 years proven leadership in Technical Support
  • English language proficiency required

Work Rights

Not specified

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