As an Eligibility Officer, you will play a key role in the initial stages of claim lodgement, shaping the claims experience for both workers and employers
Job Summary
As an Eligibility Officer, you will play a key role in the initial stages of claim lodgement, shaping the claims experience for both workers and employers.
Your responsibilities will include managing inbound and outbound calls, proactively managing claim determinations for complex claims, and assisting workers and employers with the claim process.
EML offers a diverse and collaborative team culture, flexibility to work from home, a corporate wellbeing program, and comprehensive learning and development opportunities.
Matching Summary
As an Eligibility Officer, you will play a key role in the initial stages of claim lodgement, shaping the claims experience for both workers and employers.
Skills & Requirements
Must-have
Investigating claim information and evidence
Managing claim determinations
Customer service and communication skills
Analysis for decision making
Nice-to-have
Learning and development focus
Diverse and inclusive culture
Work-life balance support
Key Requirements
Return to Work Act knowledge
Tertiary studies in business, law or allied health advantageous
Previous experience in worker’s compensation or insurance advantageous
Previous experience within a legal environment advantageous