Lloyds Banking Group - Customer Support - Fort William

Lloyds Banking Group

Fort William, United Kingdom
Base: £26,200 (pro-rated); bonus/equity: annual pe...
12 months customer service experience
Part-time 21 hours per week
Face-to-face customer interaction
This role involves providing face-to-face support to customers in Bank of Scotland branches, helping them through important moments like bereavement or fraud concerns

Job Summary

  • This role involves providing face-to-face support to customers in Bank of Scotland branches, helping them through important moments like bereavement or fraud concerns.
  • The company offers a comprehensive benefits package including a generous pension contribution of up to 15%, private medical benefit with BUPA, and share schemes.
  • Employees are expected to be honest, genuine, and empathetic, with a commitment to resolving queries and giving customers confidence in the service provided.

Matching Summary

This role involves providing face-to-face support to customers in Bank of Scotland branches, helping them through important moments like bereavement or fraud concerns.

Salary

Base: £26,200 (pro-rated); Bonus/Equity: Annual performance-related bonus; Benefits: Up to 15% pension, private medical, share schemes

Skills & Requirements

Must-have

  • 12 months customer service experience
  • Part-time 21 hours per week
  • Face-to-face customer interaction

Nice-to-have

  • Empathy and genuine care for customers
  • Ability to build relationships quickly
  • Adaptability under pressure

Key Requirements

  • Minimum 12 months customer service experience
  • No previous financial services experience required

Work Rights

Not specified

Tailored Resume

Cover Letter