Sr. Manager, It Service Desk

Apogee Enterprises

Minneapolis, MN, United States
$135,000 - $165,000; not specified; competitive be...
Hybrid
It service desk leadership
Tier 1 and tier 2 support
Itil framework
The Sr. Manager, IT Service Desk is responsible for leading a distributed team of IT Service Desk professionals who provide Tier 1 and Tier 2 support across multiple business segments

Job Summary

  • The Sr. Manager, IT Service Desk is responsible for leading a distributed team of IT Service Desk professionals who provide Tier 1 and Tier 2 support across multiple business segments.
  • The role ensures high-quality, customer-focused support services in environments with both office-based and production-critical systems.
  • Apogee Enterprises offers a comprehensive benefits package designed to support employee well-being and foster professional development, including competitive benefits, incentive plans, and paid time off.

Matching Summary

The Sr. Manager, IT Service Desk is responsible for leading a distributed team of IT Service Desk professionals who provide Tier 1 and Tier 2 support across multiple business segments.

Salary

$135,000 - $165,000; Not specified; Competitive Benefits Package

Skills & Requirements

Must-have

  • IT Service Desk leadership
  • Tier 1 and Tier 2 support
  • ITIL framework
  • ITSM processes
  • stakeholder management
  • process improvement

Nice-to-have

  • customer-focused support
  • continuous improvement culture
  • dynamic multi-site environment
  • voice of the customer analysis

Key Requirements

  • 10+ years IT support/management experience
  • 10+ years Service Desk leadership experience
  • ITIL Foundation or higher certification
  • Experience supporting diverse business segments
  • Experience with ITSM tools

Work Rights

Not specified

Tailored Resume

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