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Xerox Corporation is seeking an OTC Team Lead in Cebu City, Philippines, responsible for supervising agents and driving key business metrics while ensuring process improvement. The ideal candidate should have strong leadership skills, a customer service background, and proficiency in Microsoft Suite.
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Job Summary
The Team Lead is responsible for delivering key business metrics while indirectly supervising agents and acting as a subject matter expert.
Key duties include driving process consistency through best practice sharing, resolving complex escalations, and managing workload distribution across the team.
The role requires a proactive individual who can identify areas of opportunity, assist with contingency planning, and support audit compliance within the organization.
Matching Summary
Match Score: 75
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Xerox Corporation is seeking an OTC Team Lead in Cebu City, Philippines, responsible for supervising agents and driving key business metrics while ensuring process improvement. The ideal candidate should have strong leadership skills, a customer service background, and proficiency in Microsoft Suite.
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Skills & Requirements
Must-have
3 years of customer service experience
University degree or equivalent work experience
Proficient in Microsoft Suite applications
Strong problem-solving and communication skills
Ability to work overtime as needed
Nice-to-have
Previous management experience
Proactive and self-motivated attitude
Experience with XBS/NAO processes
Creative approach to process simplification
Collaborative team player mindset
Key Requirements
University Degree or equivalent work experience
3 years of experience in customer service roles
Good understanding of XBS/NAO processes and systems