Customer Success Associate

Wolters Kluwer N.V

Chicago, IL, United States
Base: $36,800.00 - $61,700.00 usd; bonus/equity: n...
Onsite
Bachelor's degree from accredited college
Minimum two years b2b client service experience
Strong organizational and time management skills
This role offers an opportunity to manage day-to-day relationships with customers at corporations, law firms, or small businesses to provide critical legal and compliance services

Job Summary

  • This role offers an opportunity to manage day-to-day relationships with customers at corporations, law firms, or small businesses to provide critical legal and compliance services.
  • The position requires proactively managing the full order lifecycle and driving cross-selling opportunities to meet customer needs using Salesforce and internal systems.
  • Wolters Kluwer offers competitive benefits including medical, dental, vision plans, 401(k), tuition assistance, and paid parental leave.

Matching Summary

This role offers an opportunity to manage day-to-day relationships with customers at corporations, law firms, or small businesses to provide critical legal and compliance services.

Salary

Base: $36,800.00 - $61,700.00 USD; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), Tuition Assistance

Skills & Requirements

Must-have

  • Bachelor's degree from accredited college
  • Minimum two years B2B client service experience
  • Strong organizational and time management skills

Nice-to-have

  • Consultative customer service experience in legal industry
  • Experience generating add-on sales revenue
  • Proficiency with Microsoft Office Suite applications

Key Requirements

  • Bachelor's degree required
  • Minimum 2 years B2B client service experience
  • Experience in banking, insurance, hospitality, retail, or legal industry preferred

Work Rights

Not specified

Tailored Resume

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