Patient Service Rep - Full-time / Orland Park, Il

Advocate Health

Orland Park, IL, US
Base: $19.80 - $29.70; bonus/equity: not specified...
High volume, multiple-task environment
Customer service experience
Handling difficult callers/customers/patients
Patient Service Representatives provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters

Job Summary

  • Patient Service Representatives provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
  • Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Patient Service Representatives provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

Salary

Base: $19.80 - $29.70; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • High volume, multiple-task environment
  • Customer service experience
  • Handling difficult callers/customers/patients
  • CRT/PC experience
  • Strong communication skills
  • Problem-solving abilities

Nice-to-have

  • Working knowledge of eClinicalWorks
  • Experience with scheduling sections of eClinicalWorks

Key Requirements

  • High school diploma or equivalent
  • 1-2 years related customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter