Analista De Sucesso Do Cliente Jr

Serasa Experian

São Paulo, Brazil
On-site
B2b customer relationship management
Adoption and engagement metrics tracking
Stakeholder communication skills
Serasa Experian seeks a Junior Customer Success Analyst to manage B2B client relationships, ensuring effective adoption of their data-driven solutions. The role emphasizes client engagement, metric tracking, and collaboration with various teams to drive customer value

Job Summary

  • The role involves managing a B2B client portfolio as the primary point of contact to ensure effective adoption of contracted solutions.
  • Responsibilities include monitoring usage metrics, identifying expansion opportunities, and collaborating with sales and product teams to reduce churn risk.
  • The company is recognized as a top employer with a strong focus on diversity, inclusion, and employee well-being in the Brazilian market.

Matching Summary

Match Score: 85

Serasa Experian seeks a Junior Customer Success Analyst to manage B2B client relationships, ensuring effective adoption of their data-driven solutions. The role emphasizes client engagement, metric tracking, and collaboration with various teams to drive customer value.

Skills & Requirements

Must-have

  • B2B customer relationship management
  • Adoption and engagement metrics tracking
  • Stakeholder communication skills

Nice-to-have

  • Knowledge of credit data solutions
  • Analytics and data interpretation skills
  • Upsell and cross-sell identification

Key Requirements

  • Experience in B2B customer service or account management
  • Analytical mindset with results orientation

Work Rights

Not specified

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