Front Of House Manager

JLL

Derby, GBR
Onsite
Customer service excellence
Day-to-day line management
Kpi measurement and reporting
Drive 5-star customer service excellence through training and day-to-day line management across multiple sites

Job Summary

  • Drive 5-star customer service excellence through training and day-to-day line management across multiple sites.
  • Build and maintain strong stakeholder relationships through onsite initiatives and proactive engagement.
  • Foster proactive safety culture and ensure incidents reported within 24 hours.

Matching Summary

Drive 5-star customer service excellence through training and day-to-day line management across multiple sites.

Skills & Requirements

Must-have

  • Customer service excellence
  • Day-to-day line management
  • KPI measurement and reporting
  • Implement and maintain SOPs
  • Stakeholder relationship management
  • Visitor management streamlining
  • QHSE training schedules

Nice-to-have

  • Collaborative environment
  • Innovative ways of working
  • Supportive team culture
  • Proactive engagement
  • Continuous improvement focus

Key Requirements

  • Extensive customer service or hospitality experience
  • Previous management or supervisory experience
  • Clear understanding of Health & Safety practices
  • Security clearance or ability to obtain clearance
  • Experience in multiple site management

Work Rights

Not specified

Tailored Resume

Cover Letter