This position is responsible for driving operational improvement in CE after-sales service by establishing and managing service initiatives that support the sales organization
Job Summary
This position is responsible for driving operational improvement in CE after-sales service by establishing and managing service initiatives that support the sales organization.
The role focuses on service network optimization, KPI management, premium service operations, and VOC handling to improve service efficiency, customer experience, and business performance.
The Assistant Manager will conduct service center audits, deploy global guidelines, manage premium service performance, and collaborate closely with sales teams to enhance service operations.
Matching Summary
This position is responsible for driving operational improvement in CE after-sales service by establishing and managing service initiatives that support the sales organization.
Skills & Requirements
Must-have
Service network optimization
KPI management
Premium service operations
Customer experience improvement
On-site service delivery
Microsoft Office proficiency
Nice-to-have
Cross-functional collaboration
Multi-cultural environment adaptability
Change adaptability
Results orientation
Communication in Thai and English
Key Requirements
Bachelor’s degree or higher
At least 5 years’ experience in Customer Service/After-Sales Service