Sr. Manager, Claims Process Improvement (remote - Us)

Openly

Remote, US
Fully remote
5+ years p&c insurance experience
Lean six sigma methodology expertise
Team leadership and coaching skills
Openly is seeking a Senior Manager for Claims Process Improvement to lead strategic initiatives aimed at enhancing operational efficiency and customer experience within the insurance sector. The ideal candidate should have extensive experience in process improvement methodologies, particularly in a property and casualty insurance context, and possess strong leadership skills

Job Summary

  • This strategic leadership role is responsible for identifying, designing, and implementing large-scale process improvement initiatives within the Personal Lines Claims organization.
  • The ideal candidate will apply Lean, Six Sigma, or Agile methodologies to design Standard Operating Procedures that drive consistency and quality across the claims team.
  • Openly values integrity, empathy, teamwork, curiosity, and urgency as operational principles rather than just aspirational goals.

Matching Summary

Match Score: 85

Openly is seeking a Senior Manager for Claims Process Improvement to lead strategic initiatives aimed at enhancing operational efficiency and customer experience within the insurance sector. The ideal candidate should have extensive experience in process improvement methodologies, particularly in a property and casualty insurance context, and possess strong leadership skills.

Skills & Requirements

Must-have

  • 5+ years P&C insurance experience
  • Lean Six Sigma methodology expertise
  • Team leadership and coaching skills
  • Root cause analysis proficiency
  • SOP development and documentation

Nice-to-have

  • Agile methodology application
  • Data-driven decision making
  • Systems thinking approach
  • Cross-functional collaboration
  • Executive presentation skills

Key Requirements

  • 5+ years in process improvement or operations
  • 5+ years of leadership experience
  • P&C insurance environment background

Work Rights

Not specified

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