The role focuses on designing and developing scalable Salesforce solutions across Service Cloud and Experience Cloud to support customer service processes
Job Summary
The role focuses on designing and developing scalable Salesforce solutions across Service Cloud and Experience Cloud to support customer service processes.
Candidates are expected to leverage an AI-first mindset to implement intelligent customer engagement and automate workflows using Salesforce AI tools.
The position requires collaborating with cross-functional teams to deliver user-centric solutions through custom development, configuration, and system integration.
Matching Summary
The role focuses on designing and developing scalable Salesforce solutions across Service Cloud and Experience Cloud to support customer service processes.
Skills & Requirements
Must-have
Apex development and Lightning Web Components
Service Cloud and Experience Cloud configuration
REST API integration and system architecture
Agile development methodologies and Git version control
Nice-to-have
AI-first mindset with Agentic AI tools
Einstein AI and generative AI experience
Boomi middleware platform familiarity
Strong analytical and problem-solving skills
Key Requirements
8+ years of hands-on Salesforce development experience
Bachelor's degree in computer science or related field
Experience with Apex, SOQL/SOSL, and Governor Limits
Proficiency in building and customizing Experience Cloud portals