Sr. Ucaas, Support Engineer

Comcast Business

Multiple Locations
Base: $99,384.86 - $163,985.01; bonus/equity: not ...
On-site
Tier 3 escalation for enterprise voice
Troubleshoot sip-based voice services
Resolve high-severity customer-facing issues
Comcast Business is seeking a Senior UCaaS Support Engineer to act as the Tier 3 escalation point for enterprise voice services. The role requires extensive experience in UCaaS and VoIP technologies, focusing on troubleshooting and resolving complex customer issues

Job Summary

  • Serve as the Tier 3 escalation point for enterprise voice services supporting Comcast Business customers.
  • Own break/fix resolution for enterprise UCaaS platforms, driving rapid service restoration.
  • Opportunity to influence technology direction, vendor decisions, and infrastructure design.

Matching Summary

Match Score: 85

Comcast Business is seeking a Senior UCaaS Support Engineer to act as the Tier 3 escalation point for enterprise voice services. The role requires extensive experience in UCaaS and VoIP technologies, focusing on troubleshooting and resolving complex customer issues.

Salary

Base: $99,384.86 - $163,985.01; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Tier 3 escalation for enterprise voice
  • Troubleshoot SIP-based voice services
  • Resolve high-severity customer-facing issues
  • Support hardware and software UCaaS platforms
  • Mentoring Tier 2 engineers

Nice-to-have

  • Customer-facing hands-on engineering
  • Influence UCaaS environment evolution
  • Knowledge sharing and expertise

Key Requirements

  • 7-10 years of experience
  • Bachelor's Degree
  • Work authorization for US

Work Rights

Not specified

Tailored Resume

Cover Letter