Serves as the primary support liaison between the client and IQVIA, ensuring clients obtain maximum value from products and services to facilitate a positive long-term relationship
Job Summary
Serves as the primary support liaison between the client and IQVIA, ensuring clients obtain maximum value from products and services to facilitate a positive long-term relationship.
Builds, establishes, and maintains effective business relationships with clients, proactively supporting their needs and identifying revenue opportunities within existing clients.
Conducts product/services and process training for clients and other employees, and may partner with account managers to provide solutions to client business issues.
Matching Summary
Serves as the primary support liaison between the client and IQVIA, ensuring clients obtain maximum value from products and services to facilitate a positive long-term relationship.
Salary
Base: $66,500.00 - $166,200.00; Bonus/Equity: Incentive plans, bonuses may be offered; Benefits: Range of health and welfare and/or other benefits
Skills & Requirements
Must-have
Client relationship management
Product and service expertise
Contract fulfillment
Client inquiry resolution
Issue resolution and escalation
Nice-to-have
Business acumen
Problem solving skills
Customer service skills
Relationship development
Complex concept understanding
Key Requirements
Bachelor's Degree
Five (5) years of related work experience
Expert knowledge of IQVIA products
Pharmaceutical experience
Meeting facilitation, presentation and training experience
Proficiency in PC applications, such as Excel
Work Rights
Must reside in the same country/sales region where the job is located