Hr Service Delivery & Knowledge Manager

Gartner UK

Multiple Locations
Base: 86,000 usd - 118,000 usd; bonus/equity: annu...
Hybrid
Hr service delivery leadership
Knowledge management governance
Data-driven insights for hr
The HR Service Delivery & Knowledge Manager plays a critical role in leading the HR Service Center toward operational excellence and best-in-class associate experience

Job Summary

  • The HR Service Delivery & Knowledge Manager plays a critical role in leading the HR Service Center toward operational excellence and best-in-class associate experience.
  • Gartner offers world-class benefits, highly competitive compensation, and a hybrid work environment that supports flexibility and professional growth.
  • Gartner is committed to equal employment opportunities and fosters an inclusive culture with diverse teams across geographies and backgrounds.

Matching Summary

The HR Service Delivery & Knowledge Manager plays a critical role in leading the HR Service Center toward operational excellence and best-in-class associate experience.

Salary

Base: 86,000 USD - 118,000 USD; Bonus/Equity: annual bonus plan or uncapped sales incentive plan; Benefits: generous PTO, 401k match up to $7,200, stock purchase discount

Skills & Requirements

Must-have

  • HR service delivery leadership
  • knowledge management governance
  • data-driven insights for HR
  • case management platform experience
  • process optimization initiatives
  • stakeholder collaboration skills

Nice-to-have

  • customer centric mindset
  • strategic and tactical thinking
  • change management leadership
  • continuous improvement focus
  • empathy and accountability culture

Key Requirements

  • 5-7 years HR Shared Services experience
  • experience with ServiceNow HRSD
  • strong analytical skills
  • excellent communication and collaboration
  • demonstrated change leadership

Work Rights

Not specified

Tailored Resume

Cover Letter