Gen Ai Bau Service Manager

Haleon

Generative ai platform operations
Azure openai services expertise
Llmops and mlops frameworks
The role ensures the stability, reliability, and performance of deployed Generative AI applications and models across the organization

Job Summary

  • The role ensures the stability, reliability, and performance of deployed Generative AI applications and models across the organization.
  • Candidates must have strong hands-on expertise in deploying and operating Large Language Models like GPT-4 and Azure OpenAI Services.
  • The position requires leading a team to manage operational SLAs, KPIs, and ensure compliance with Responsible AI policies.

Matching Summary

The role ensures the stability, reliability, and performance of deployed Generative AI applications and models across the organization.

Skills & Requirements

Must-have

  • Generative AI platform operations
  • Azure OpenAI Services expertise
  • LLMOps and MLOps frameworks
  • ITIL incident and change management
  • Prompt management and governance
  • API integrations and AI workflows

Nice-to-have

  • Strong stakeholder management skills
  • Experience in regulated environments
  • Familiarity with Haleon Quality System
  • Global team leadership experience
  • Disaster recovery planning expertise

Key Requirements

  • Minimum 10 years IT Operations Management experience
  • At least 3+ years supporting AI/GenAI platforms
  • Proven track record transitioning major AI projects to BAU
  • Fluent written and spoken English required

Work Rights

Not specified

Tailored Resume

Cover Letter