Know Your Customer (kyc) Specialist

Western Union

Tokyo, Japan
Not specified
Digital identity verification
Email & phone support
Process improvement recommendations
Western Union is seeking a Know Your Customer (KYC) Specialist in Tokyo, Japan, to enhance their digital customer verification team. The ideal candidate will support customers in identity verification, demonstrate strong analytical and customer service skills, and be proficient in English and Japanese

Job Summary

  • Support WesternUnion.com consumers in Japan with their digital identity verification process via email & phone support.
  • Help look for ways of improving the customer experience and make recommendations on potential process improvements.
  • You will have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms.

Matching Summary

Match Score: 85

Western Union is seeking a Know Your Customer (KYC) Specialist in Tokyo, Japan, to enhance their digital customer verification team. The ideal candidate will support customers in identity verification, demonstrate strong analytical and customer service skills, and be proficient in English and Japanese.

Skills & Requirements

Must-have

  • Digital identity verification
  • Email & phone support
  • Process improvement recommendations
  • Multitasking with multiple tools
  • Meet strict deadlines
  • Analytical skills
  • Customer service skills

Nice-to-have

  • Passion for preventing financial crime
  • Agile environment experience
  • Customer-first mindset
  • Grasp new concepts quickly
  • Global organization collaboration

Key Requirements

  • Bachelor's degree preferred
  • High school degree required
  • English & Japanese (N1) proficiency
  • MS Suite proficiency
  • Flexible schedule availability

Work Rights

Not specified

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