Customer Banking Agent

Capita

Preston, United Kingdom
Base: £27,032.00; bonus: £1,000 gateway completion...
Fully remote
Experience in call centre customer service
Understanding of ofcom and fca regulatory requirements
Experience using multiple computer systems
This role involves managing inbound calls to guide Lloyds Banking Group customers toward financial health by crafting personalized solutions

Job Summary

  • This role involves managing inbound calls to guide Lloyds Banking Group customers toward financial health by crafting personalized solutions.
  • Employees are eligible for a £1,000 completion bonus and a £500 quarterly performance bonus based on meeting set criteria.
  • After a qualifying period of around 6 months, staff have the flexibility to work from home while maintaining office collaboration.

Matching Summary

This role involves managing inbound calls to guide Lloyds Banking Group customers toward financial health by crafting personalized solutions.

Salary

Base: £27,032.00; Bonus: £1,000 gateway completion + £500 quarterly performance; Benefits: 23 days holiday (rising to 27), company pension, cycle2work scheme

Skills & Requirements

Must-have

  • Experience in call centre customer service
  • Understanding of OFCOM and FCA regulatory requirements
  • Experience using multiple computer systems
  • Excellent verbal and written communication skills

Nice-to-have

  • Empathy for customers in financial difficulty
  • Resilience in fast-paced environments
  • Problem-solving skills for complex situations
  • Experience dealing with vulnerable clients

Key Requirements

  • Previous experience in call centre customer service
  • Knowledge of OFCOM and FCA regulations
  • Proficiency with multiple computer systems
  • Strong interpersonal and organizational skills

Work Rights

Not specified

Tailored Resume

Cover Letter