Coordinates and executes operational support for all customer order-related processes, acting as the first point of contact for transaction inquiries
Job Summary
Coordinates and executes operational support for all customer order-related processes, acting as the first point of contact for transaction inquiries.
Responsible for maintaining the Master Demand Plan, coordinating with plant operations for schedules and deliveries, and participating in Sales/Operations meetings.
Supports customer requests for quotes and pricing, coordinates material returns, and monitors progress from initial contact to final resolution.
Matching Summary
Coordinates and executes operational support for all customer order-related processes, acting as the first point of contact for transaction inquiries.
Skills & Requirements
Must-have
Customer order coordination
Sales order creation and expediting
Master Demand Plan maintenance
Price list maintenance in Oracle
Billing and collections coordination
Customer quote and price support
Material return coordination
Product shipment coordination
Nice-to-have
Customer success focus
Innovation and collaboration
Respectful interaction
Open and honest communication
Integrity in actions
Key Requirements
2-5 years of customer service/manufacturing experience
Data analysis, sales, and forecast experience
Advanced English proficiency
Ability to read and interpret contracts
Bachelor's degree in Business, Commerce, Administration, or Industrial Engineering