Regular Full-time Front Desk Supervisor

Four Seasons Hotels & Resorts

Santa Fe, New Mexico, US
Base: $23.49 hourly; bonus/equity: not specified; ...
Front desk operations
Guest experience management
Labor and expense oversight
Manage Front Desk operations and team members, ensuring a smooth and pleasant guest experience from arrival through departure

Job Summary

  • Manage Front Desk operations and team members, ensuring a smooth and pleasant guest experience from arrival through departure.
  • Lead the training and development of Front Desk Agents, including procedures for check-in/check-out, cash handling, night audit functions, and guest interaction with a focus on conflict resolution.
  • Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand, with benefits including free and discounted stays worldwide, global growth opportunities, and a culture rooted in diversity, equality, and inclusivity.

Matching Summary

Manage Front Desk operations and team members, ensuring a smooth and pleasant guest experience from arrival through departure.

Salary

Base: $23.49 hourly; Bonus/Equity: Not specified; Benefits: Free and discounted stays, F&B/spa discounts, free meals, parking, 401(k), PTO, medical, parental leave

Skills & Requirements

Must-have

  • Front Desk Operations
  • Guest Experience Management
  • Labor and Expense Oversight
  • Problem Solving
  • Staff Training and Development
  • Conflict Resolution

Nice-to-have

  • Genuine and Caring Professional
  • Integrity and Accountability
  • Collaborative Team Player
  • Strong Personal Presentation
  • Luxury Hospitality Environment

Key Requirements

  • 2+ years hospitality supervisory experience
  • 1+ year Front Desk experience
  • Overnight Auditing proficiency
  • Proficiency in hotel property management systems
  • English and Spanish bilingual preferred
  • Flexible schedule availability
  • US work authorization required

Work Rights

US work authorization required

Tailored Resume

Cover Letter