Assistant Shikhar Operations Manager

Unilever

Mumbai, India
Shikhar operations execution
Gt ecosystem understanding
Customer centricity focus
The role involves coordinating with Category and Channel teams to ensure timely closure of Shikhar Ops

Job Summary

  • The role involves coordinating with Category and Channel teams to ensure timely closure of Shikhar Ops.
  • The individual will lead end-to-end execution of monthly plans through effective activations and engagement strategies.
  • Improving customer experience by enhancing NPS and Play Store ratings while resolving SLC issues within SLA timelines.

Matching Summary

The role involves coordinating with Category and Channel teams to ensure timely closure of Shikhar Ops.

Skills & Requirements

Must-have

  • Shikhar Operations execution
  • GT ecosystem understanding
  • Customer centricity focus
  • Channel sales performance
  • Stakeholder management skills
  • Analytical skills for business evaluation

Nice-to-have

  • Growth mindset
  • High bias for action
  • Resolve customer issues effectively
  • Enhance agent productivity

Key Requirements

  • Experience in Shikhar operations
  • Understanding of GT ecosystem
  • Ability to resolve issues within SLA

Work Rights

Not specified

Tailored Resume

Cover Letter