Sr Customer Success Manager/customer Success Manager-paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Customer success management
Account management
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: role may be eligible for bonus/commission/stock grants; Benefits: comprehensive benefits

Skills & Requirements

Must-have

  • enterprise SaaS solutions
  • customer success management
  • account management
  • product support and troubleshooting
  • client onboarding and training

Nice-to-have

  • HR/recruiting software expertise
  • collaboration with global teams
  • executive relationship building
  • bold ideas and genuine care
  • sun-drenched optimism and drive

Key Requirements

  • 8+ years customer success/account management
  • 5+ years customer success/account management
  • 8+ years enterprise SaaS implementation
  • 5+ years enterprise SaaS implementation
  • Technical understanding of complex software ecosystems
  • Educating clients on products and providing training
  • Comfortable working with global, cross-functional teams

Work Rights

Not specified

Tailored Resume

Cover Letter