Crs Business Improvement Manager

Satair USA, Inc.

Herndon, VA, United States
Base: competitive base salary; bonus/equity: incen...
60% onsite
Customer resolution services expertise
Strategic project management leadership
Operational efficiency and process optimization
The CRS Business Improvement Manager will contribute substantially to developing and implementing standardized, best-in-class operational processes across global Customer Resolution Services entities

Job Summary

  • The CRS Business Improvement Manager will contribute substantially to developing and implementing standardized, best-in-class operational processes across global Customer Resolution Services entities.
  • This role offers competitive base salary, incentive compensation including profit sharing, comprehensive insurance coverage, and extensive personal development opportunities through a global Leadership University.
  • The position supports a 24/7/365 mission-critical operation located near Washington Dulles International Airport, serving as a major parts distribution hub with advanced technology like Autostore to increase productivity.

Matching Summary

The CRS Business Improvement Manager will contribute substantially to developing and implementing standardized, best-in-class operational processes across global Customer Resolution Services entities.

Salary

Base: Competitive base salary; Bonus/Equity: Incentive compensation including profit sharing schemes; Benefits: Comprehensive insurance and retirement plans

Skills & Requirements

Must-have

  • Customer Resolution Services expertise
  • Strategic project management leadership
  • Operational efficiency and process optimization
  • Data analytics and KPI management
  • Cross-functional stakeholder collaboration
  • 24/7 operational environment
  • Onsite and remote work flexibility

Nice-to-have

  • Experience with Airbus LBIP and Agile methodologies
  • Global standardization initiatives
  • Digitalization and innovation focus
  • Leadership University development opportunities
  • Employee Stock Ownership Plan participation

Key Requirements

  • Bachelor’s degree in Business or related field
  • 6+ years customer service experience in similar sized organization
  • Advanced financial and data analysis skills
  • Project management experience preferred
  • Ability to travel up to 20%
  • Work authorization for US without sponsorship

Work Rights

Must have current US work authorization without sponsorship

Tailored Resume

Cover Letter