Training Coordinator Customer Service (m/w/d)

VitalAire GmbH

Lünen, Germany
Not specified; fair compensation mentioned; includ...
Certified green belt certification
Continuous improvement c-imp mindset
Customer service agent experience
As a Training Coordinator, you will be the heart of quality and knowledge development for the Customer Service team, managing the entire employee journey from onboarding to continuous development

Job Summary

  • As a Training Coordinator, you will be the heart of quality and knowledge development for the Customer Service team, managing the entire employee journey from onboarding to continuous development.
  • The role requires acting as a C-IMP Leader & Green Belt to drive continuous improvement while supporting the team as a Customer Service Agent approximately 20% of the time.
  • Benefits include 30 days of vacation, flexible working hours, mobile working options, company pension, and access to mental health resources through myFürstenberg.

Matching Summary

As a Training Coordinator, you will be the heart of quality and knowledge development for the Customer Service team, managing the entire employee journey from onboarding to continuous development.

Salary

Not specified; Fair compensation mentioned; Includes company pension

Skills & Requirements

Must-have

  • Certified Green Belt certification
  • Continuous Improvement C-IMP mindset
  • Customer Service Agent experience
  • Knowledge Management tools proficiency
  • Skills Assessment tool usage

Nice-to-have

  • Strong empathy and communication skills
  • Solution-oriented structured work style
  • Willingness to travel 20% of time
  • Experience in feedback-intensive phases

Key Requirements

  • Certified Green Belt required
  • Experience with Skills-Assessment Tools
  • Travel readiness of approx. 20%

Work Rights

Not specified

Tailored Resume

Cover Letter