Front Desk Team Leader

Marriott

Nadi, FJ
Full-time
Process guest check-ins and check-outs
Handle credit card and cash payments
Coordinate with housekeeping for room readiness
The Front Desk Team Leader position at Marriott in Nadi, Fiji, requires a motivated individual to assist with guest check-ins, payments, and overall guest satisfaction. The role emphasizes excellent customer service and collaboration with staff to ensure a seamless guest experience

Job Summary

  • The role involves assisting staff with expediting problem payments and following up with guests regarding satisfaction.
  • Employees are expected to process all guest check-ins, assign rooms, and handle various payment types including cash and credit cards.
  • The position requires coordinating with Housekeeping to track room readiness and running daily reports on arrivals and departures.

Matching Summary

Match Score: 85

The Front Desk Team Leader position at Marriott in Nadi, Fiji, requires a motivated individual to assist with guest check-ins, payments, and overall guest satisfaction. The role emphasizes excellent customer service and collaboration with staff to ensure a seamless guest experience.

Skills & Requirements

Must-have

  • Process guest check-ins and check-outs
  • Handle credit card and cash payments
  • Coordinate with housekeeping for room readiness
  • Resolve guest complaints and service issues
  • Balance daily receipts and bank counts

Nice-to-have

  • Training and coaching employees
  • Maintaining professional appearance standards
  • Developing positive working relationships
  • Anticipating guest service needs proactively

Key Requirements

  • High school diploma or G.E.D. equivalent
  • At least 1 year related work experience
  • Fiji citizenship required

Work Rights

Must be a Fiji Citizen

Tailored Resume

Cover Letter