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Workday is seeking a Sr Associate Technical Support Engineer for their Paradox Customer Support Team. The role involves troubleshooting complex account configurations, utilizing SQL for data investigation, and ensuring high-quality customer service within a collaborative and supportive company culture.
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Job Summary
We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun.
Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 75
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Workday is seeking a Sr Associate Technical Support Engineer for their Paradox Customer Support Team. The role involves troubleshooting complex account configurations, utilizing SQL for data investigation, and ensuring high-quality customer service within a collaborative and supportive company culture.
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Skills & Requirements
Must-have
Troubleshoot account configurations
Investigate APIs and databases
Write and execute SQL queries
Configure client SSO and sFTP
RESTful API calls using Postman
Validate XML, JSON, CSV formats
Nice-to-have
Creative approach and eager to learn
Sun-drenched optimism and drive
Courageous collaborators
Empathy and shared enthusiasm
Familiarity with AI troubleshooting tools
Key Requirements
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
2+ years in technical support
1+ years experience with JIRA, Microsoft Office, Visual Studio Code