The Service Support Specialist I provides high-quality technical support to current and prospective customers in a timely and professional manner
Job Summary
The Service Support Specialist I provides high-quality technical support to current and prospective customers in a timely and professional manner.
As part of the Technical Services team at Thermo Fisher Scientific, you will play a critical, customer-facing role by diagnosing and resolving technical issues, supporting continuous improvement initiatives, and partnering closely with Logistics, Field Service, Field Applications, Quality, Marketing, and Sales teams.
Your contributions directly support our mission to enable our customers to make the world healthier, cleaner, and safer.
Matching Summary
The Service Support Specialist I provides high-quality technical support to current and prospective customers in a timely and professional manner.
Skills & Requirements
Must-have
Technical support via hotline/email/remote tools
Diagnose and resolve hardware/software issues
Customer relationship building
Cross-functional team collaboration
Accurate case documentation
Nice-to-have
Continuous improvement mindset
Work in a regulated environment
Learning agility and coachability
Key Requirements
0-2 years relevant laboratory experience
Bachelor's degree in biological science or equivalent
Proficiency with Microsoft Office applications
Ability to work independently
Proficiency in French (written and verbal) required for Canada-based positions