Member Experience Manager

EōS Fitness

Sarasota, US
Base: $18-$20 usd ph; bonus/equity: not specified;...
On-site
Exceptional customer service delivery
Billing issue resolution expertise
Front desk team training and coaching
The role focuses on creating loyal, lifelong fans by delivering best-in-class member experiences and resolving concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class member experiences and resolving concerns quickly.
  • You will partner with department managers to train, motivate, and develop the front desk staff while ensuring facility standards are met.
  • Benefits include free membership for you and a family member, daily pay options, and comprehensive health insurance coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class member experiences and resolving concerns quickly.

Salary

Base: $18-$20 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Billing issue resolution expertise
  • Front desk team training and coaching
  • Member retention strategy execution
  • Facility cleanliness and safety standards

Nice-to-have

  • Proven fitness industry background
  • Social media reputation management
  • Data-driven satisfaction insights
  • Empathetic problem-solving mindset
  • Fast-paced environment adaptability

Key Requirements

  • CPR certification within 30 days of employment
  • EōS Ethos and Customer Service Training completion
  • Pass successful background check
  • Ability to lift more than 40 lbs routinely
  • Experience in customer service or frontline leadership

Work Rights

Not specified

Tailored Resume

Cover Letter