Mid-market Customer Success Manager - Emea

Ashby

Remote, EMEA
Not specified; not specified; benefits: unlimited ...
Remote
B2b saas customer success experience
Manage 60+ mid-market customers
Implement complex technologies
This role involves managing a book of approximately 60 mid-market customers while driving implementation and adoption of Ashby's platform

Job Summary

  • This role involves managing a book of approximately 60 mid-market customers while driving implementation and adoption of Ashby's platform.
  • The team focuses on high-touch customer experiences, requiring the ability to tailor training and product walkthroughs to specific customer challenges.
  • Benefits include unlimited PTO, twelve weeks of fully paid family leave, and a $100/month education budget.

Matching Summary

This role involves managing a book of approximately 60 mid-market customers while driving implementation and adoption of Ashby's platform.

Salary

Not specified; Not specified; Benefits: Unlimited PTO, 12 weeks paid family leave, stock options, $100/month education budget

Skills & Requirements

Must-have

  • B2B SaaS customer success experience
  • Manage 60+ mid-market customers
  • Implement complex technologies
  • Cross-functional collaboration skills
  • Product and industry expertise

Nice-to-have

  • Previous recruiting or hiring experience
  • Strong teaching and communication skills
  • Detail-oriented with operational focus
  • Data-driven continuous improvement mindset
  • Ability to simplify complex concepts

Key Requirements

  • At least two years B2B SaaS experience
  • Experience with complex technology implementations
  • Track record of managing large customer books

Work Rights

Not specified

Tailored Resume

Cover Letter