Customer Service Representative

Concentrix

Bhubaneshwar, India
Customer service support
Resolution of routine problems
Meet contractual kpis
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Customer service support
  • Resolution of routine problems
  • Meet contractual KPIs
  • Listen attentively to customer needs
  • Respond to customer inquiries
  • Handle complex queries
  • Resolve customer queries independently

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Maintain pleasant and professional tone
  • Work as a team member
  • Adapt to changes quickly

Key Requirements

  • 0 to 3 years of relevant experience
  • Graduate / Undergraduate in any discipline
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

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